Opening Times & Delivery Information
We want to keep our deliveries simple, prices low and offer schedules to suit all purposes.
Our Offices are open form 8.30am-5.30pm Monday to Friday. Goods ordered on Friday (Exc bank holiday) will be delivered at the earliest on following Monday however this is never a guaranteed service. If the products you’re ordering are all in stock and the order placed before 4:30PM your order will be despatched the same day.
On Cable which is offered on a 'cut to length' service please call to check if this can be dispatched same day. On busy days production may not be able to make cuts after 3pm.
Christmas Opening Times and Delivery Information
Our usual Opening Hours apply up to the 24th December, with the below restriced times being applied through to the new year -
Tuesday 24th December 08.30-12.00
Orders placed after 5.30pm on the 23rd will be processed and despatched on the 24th (if goods are in stock)
Orders despatched on the 24th will be attempted delivery on the 27th December, if you require a different date for delivery let us know at the time the order is placed.
Friday 27th December CLOSED
Monday 30th December CLOSED
Tuesday 31st December CLOSED
Wednesday 1st January CLOSED
Thursday 2nd January OPEN AS NORMAL
ANY ORDERS PLACED BETWEEN 11.45am 24th DEC & 2nd JAN WILL BE PROCESSED ON 2ND JANUARY.
DURING DECEMBER THERE IS ALWAYS EXTRA STRAIN ON DELIVERY COURIERS, WHILE ALL ORDERS CONTINUE TO BE DESPATCHED ON TIME AND WITH ALL THE INTENTION OF ARRIVING WITHIN THE NEXT DAY TIME FRAME, WE CAN NOT GUARANTEE THIS SERVICE WITH THE SHEER VOLUME OF PARCELS BEING DELIVERED AND WEATHER CONDITIONS IN SOME AREAS BEING VOLATILE. DELAYED DELIVERIES ARE NON-REFUNDABLE. PLEASE BE UNDERSTANDING AND NOT GET ANGRY WITH OUR CUSTOMER SERVICE TEAM IF NOTIFIED OF A DELAY.
If you need an update on delivery please can you email customerservice@cablemonkey.co.uk rather than call, we will get back to you ASAP. Whilst the majority of deliveries arrive on time and without a problem, Next delivery & Pre-Noon service is NOT a guaranteed service and are Non refundable due to delay.
Delivery costs to UK Mainland addresses are as follows:
- Next Working Day Delivery - £7.50+VAT, Orders over £200 (ex VAT) FREE
- Economy Delivery (1-3 Days) – £5.95+VAT, Orders over £100 (ex VAT) FREE
- Super Saver Delivery (4-5 Days) – £3.95+VAT, orders over £50 (ex VAT) FREE
- Pre-Noon - £18.00+VAT (Mon-Fri Delivery. Orders placed on Friday will be delivered on Monday or Tuesday if over Bank Holiday)
**Please note - Our Delivery Services are NOT guaranteed. We are not currently offering Saturday morning deliveries**
Delivery costs for the Scottish Highlands and Islands are as follows-
- Courier Express Deliver (1-3 Days) - £12.95+VAT
- Courier Saver Delivery (2-5 Days) - £6.95+VAT
- Small order Postal Service (2-4 Days) - £3.95+VAT Please note this service is only available on orders under £20 (+VAT) and is not Applicable for Scottish Islands orders
**Please note - Our Delivery Services are NOT guaranteed. We are not currently offering Saturday morning deliveries**
In some areas of the UK Next day or timed deliveries are not available. If there is going to be a delay, we will make the customer aware as soon as we are informed.
Delivery Costs to Northern Ireland, Channel Islands, Isle of Man & Isle of Wight and are as follows:
- Express delivery (2-3 Days) - £12.95+VAT.
- Saver delivery (3-5 days) - £6.95+VAT.
Delivery Costs to Scottish Islands & Highlands
Scottish Islands & Highlands are defined by our couriers as the following postcode areas: IV, PA, KA27, KA28, ZE and HS.
- Scottish Highlands Saver Delivery - 6.95+VAT
- Scottish Highlands Delivery - 12.95+VAT
**Please note - Our Delivery Services are NOT guaranteed. We are not currently offering Saturday morning deliveries**
International orders are generally received within 5-7 days.
Deliveries are usually made by a courier service, which will require a signature on delivery, please ensure someone will be available to check and sign for your goods.
There may be additional charges for large and heavy items that require delivery to certain outlying areas. We will always inform you of these shipping charges prior to despatch.
Certain deliveries of heavy and large items and deliveries to off-shore and outlying areas are exempt from next day shipping.
Floor Standing & Server Cabinets Deliveries. Delivery of these cabinets are only made to ground floor or loading bays only (due to insurance restrictions). It may be possible for alternative arrangements to be made but this needs to be done prior to despatch and would recommend confirming before placing an order.
Please Note - We do not process orders at the weekend or on any bank holidays. Any orders placed during these times are processed on the Monday (or the first day back after the Bank Holiday). All deliveries, schedules and timescales are made on a ‘best endeavours’ basis, we cannot accept any liability or costs for late delivery of orders.
Our main warehouse is in Braintree, Essex. Most items are shipped form here, on some occasions we do send certain items from different warehouses so if ordering multiple items they may arrive seperatly. Should this be the case we will do try to notify you if there is to be miltiple deliveries.
If your goods have not arrived when you are expecting them and we havent advised otherwise, let us know by emailing customerservice@cablemonkey.co.uk and we will send the tracking or POD to confirm delivery. Please contact us within 14 days (7 days on Next Day or timed orders) of order placed, after this time it is not possible to request further information from the courier and if the goods as shown as delivered then we can not be held responsible for orders misplaced after this time.